Review #1681119 is a subjective opinion of poster. I would give 0 stars if I could. We are so pleased that you are happy with your service. Rise is terrible. Bradley , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Recent recommendations regarding this business are as follows: "Stay far far away", "If you have other options, explore them. Markedly, this latest collaboration underscores ADTRAN's efforts to provide future-proof broadband... ADTRAN Boosts Rural Broadband Connectivity in Orange County Zacks via … Dear Sosa Hunna , Thank you for your colorful feedback. I'm quitting the service immediately. Roger, Thank you for providing your feedback and letting us know about this issue. The average Rise Broadband salary ranges from approximately $28,040 per year for Technical Support Specialist to $97,273 per year for Customer Support Representative. When I called they offered me $20 back for the prior 3 months service. © 2021 Trustpilot, Inc. All rights reserved. Rise broadband Outage Is Rise broadband having an outage right now? We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Established in 2005. Last year, in 2016, they were down 2 months in my hometown of Floresville, Texas, because they needed equipment on the tower. ... Great customer service, installation, and fast speed. In broadband, the widespread availability of the service, with ever more entrants into the market, has rendered it a utility – where prices get competitive quickly. The date the Service is made available to Customer shall constitute the Commencement Date of this Agreement. Most of my working time I have to use my TMobile phone as a hotspot.. Installation setup fee: There is a $149 fee to install internet service in your home. Tech said they "have a known problem with 1 Tower and there is no known resolution estimate". Customer Service: as long as you're an active customer, the customer service is decent … Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Not easy to use at all!! Useful. PRICE RANGE. Denise Carroll on May 08, 2020. I called to asked if someone was coming and they said I had been rescheduled. Thank you very much for providing your feedback and letting us know about this issue, Mina. At the same time, I try the Rise test and it first says it is "OPTIMIZING" for server location. Cheers, Rise Broadband. More commonly, customers use a Wi-Fi router so all members of the household can use the service simultaneously. As speeds increase and other features are added in, the price goes up. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews. If you are experiencing issues with your router, call Rise Broadband customer service directly for assistance Write a review. this company is the worst! We are so pleased that you are happy with your service. To date, over 450 Rise Broadband customers have responded. Then he got his fat self up there and almost fell, and was cussing, and dropped his drill and bolts which went all over my yard. After-promotion fees: After the promotional period ends on your plan, you might see an increase in the monthly cost.It will depend on your plan and the current rates. In 2014, we found Rise Broadband. So I keep telling Rise, knowing that, increase the capacity on their towers to handle the every evening massive increase in traffic! Usually below 10 mbps and often below 5. What can we help you with? Tech support is no help I have been with out internet for two days. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. Pcorc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. So anyhow he gets *** internet working, and it is much slower than my verizon..??? Thank you for your feedback. Every time I call to report this, the answer from Rise lock, stock, and barrel is along the lines of "well, everybody and his brother is on the internet during that time frame." Once I get my emails back I will switch over to another email and service provider. Customer service good, so far. Do you have something to say about Rise Broadband? I asked for the equipment to be picked up and taken down from my roof and scheduled it for my day off. Never get the speed you pay for. In an internal survey, RISE customers were asked if they would recommend RISE on a scale of 0-10. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 914 reviews.. Rise Broadband ranks 327 of 1407 in Telecommunications category. In pay-TV, the rise of OTT – and subsequent wave of cord cutting – has made understanding customer content needs essential, in order to retain their interest. Called to get this taken care of and they said there is nothing g they can do. Again, not exactly true according to Rise Broadband and Sky Beam. For example, Rise Broadband offers several speeds ranging from 3 Mbps to 15 Mbps with a wi-fi router. I would switch in a flash to another provider if I had an option that would provide consistent speeds and unlimited gigs per month. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Rise Broadband is an Equal Opportunity Employer. Inquire about Service. 98% of customers recommend us. Terrible service last 3 months speed went from 38 to 43 mbps to 1 and 2 paid for 50. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. I get between 30 and 70 mgbs on my grandfathered Tmobile package which is unlimited. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Do not like the changes at all. They should OPTIMIZE all the time. I wonder if it was the CEO waiting like me if he values his time obviously not by the way his company handles communications with its consumers. They can get fat Dodge guy to come get this crap! If you need assistance for any of these services, please call in to 844-411-7473 and a customer service agent will be happy to assist you. page 32 Thank you for providing your feedback. We are processing your message. Cons - Call resolution time is a bit too short. Review #1672815 is a subjective opinion of poster. Very poor customer service. What happened? I have had nothing but issues with my internet for the past month. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. They came out free of charge and let us know that they could put up an antenna that would give us fast … Customer service contacts and company information. 25% of the time our internet doesn't work, and half of the time it does work its slow. Rise never called but kept billing. We would love for an opportunity to address your concerns. Evening Download Speed Way Less Than Promised. Reply. We contacted them regularly, and were told that the service would be back up soon. We would love for an opportunity to address your concerns. $49.99-139.99/mo. View customer reviews of Rise Broadband. It's still better than Century Link when I lived with a friend 15 minutes away from where I am now. The Customer Assistance operators and technical support are available via a chat system at the Rise Broadband website. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. I am sorry to hear about your service issues, Freeman. This has been an ongoing problem. they charge 12.00 a month per email. We are sorry that you are not pleased with your service. I expect this, having lived in the country for a long time, so I'm used to slow internet. Price Affordability. This has to be the worst WiFi service other than satellite out there. We contacted them regularly, and were told that the service would be back up soon. View customer reviews of Rise Broadband. In March of this year, our Rise Broadband service went down. They... Our internet tests on independent testing sites as low as 0.16 mb/sec. Had to take off two half days of work. Rise disconnected our Internet, Phone and 911 service this past November after they had a problem on the only tower we could get a signal from. Reviewers write the most about Rise Broadband Internet Service and give it 1.4 stars out of 5. Rise is terrible. Naturally, I downgraded. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Review #1651230 is a subjective opinion of poster. Broadband is part of Bandwidth.com. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Review #1653467 is a subjective opinion of poster. I understand the "UP TO 25 mgbs"... but to have less than this morning 9/10/20201.. Instead of fixing the problem, they decommissioned it, canceling our service mid-contract with no notice nor warning. This large range gives customers the … It was terrible they modify it to become faster morning and slow at night and we supposed to be getting 50MB.they couldn’t even dissolve our issues to speed it was terrible they modified to become faster morning and slow at night and we supposed to be getting 50 MB Per second but you only get less than 30 and the bill supposed to be installation free,they charging us now For the installation and taxes are supposed to be only like $50.They trying to charge us $132 and some cents Which waynot gonna pay. Rating Details. We cancelled our service with Rise Broadband on 12/02/2019 due to moving. Review #1731578 is a subjective opinion of poster. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. The service and installation process are easy to learn and management will help you as much as they can. HORRIBLE! Review #1757179 is a subjective opinion of poster. Now WE have had to reschedule 5 times because the tech never shows up!!! I have gone through something very similar. All is working great and we are happy for what we need our internet for. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Thank you for providing your feedback and letting us know about this issue, Txoesr. We are sorry that you are not pleased with your service. this is the worst company i have EVER dealt with. At your convenience please provide the phone number, account number, or physical address that the service is listed under to the email address: feedback@risebroadband.com and we can look into this issue further for you. Dear Valued Customer, Thank you for your feedback. Customer service. Contact Information. Dear Valued Customer, Thank you for your feedback. Speed drops to a level where streaming is impossible multiple times a day. I will be switching to a better and more reliable ISP as soon as one is available in my town. Check Availability. Robyn Bentke , Thank you for the awesome review of Rise Broadband! I didn’t know this until I got a notice from a collection agency. Rise Broadband ranks 329 of 1429 in Telecommunications category. No option to continue service from another Tower, no Internet, no phones, no 911, no TV, nothing...... Then they mentioned that we would get hit with the "early termination fee" because it was system generated and they did not know how to cancel it......! Regards, Rise Broadband. So is this gonna be how you treat your customers? Marilyn H. 12/08/2020. #PickUpYourShit. Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. Please get in touch with us on (844) 411-7473 and we'd be happy to help you out. Half the time they blame us for the problems. Rise Broadband is an Equal Opportunity Employer. All customers were verified based upon IP address. Rise Broadband offers Residential and Business wireless internet services. I have repeated issues with my email. The phone lines are manned for a longer period each day than the chat system. I asked to be disconnected from there service. Rise Broadband reviews (risebroadband.com): DISAPPOINTED. Paying for something I can’t use. Thank you for providing your feedback. ... Rise Broadband Internet Service (518 reviews) Rise Broadband Internet Plan … Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 328 of 1426 in Telecommunications category. Explore. Have a great day! Thank you for providing your feedback. It’ll work for a day at best. Check Availability. Call Us 844-411-RISE. Rise broadband Most Affected Locations Outage reports and issues in the past 15 days originated from: Our service was finally restored on Oct. 3rd, and I am trying to get them to honor their word and credit us for our payments during the 6 down months. We would love for an opportunity to address your concerns At your convenience please provide the phone number,account number, or physical address that the service is listed under to the email address: vipsupport@risebroadband.com and we can look into this issue further for you. They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 16 other states. I have called you three times all with no help, Very spotty service. Their server change has created many issues. 23 YR of Skybeam/Rise until Friday, 11/8/19 when they canceled our service with no notice. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Their excuse is they work on the towers at night and when they re boot it isn't in sync with my radio. I will be back and let you know what happens..... Horrible internet and service, I have a small 500 sq ft apartment and I get hardly any signal in my room which is located on the opposite side from the router and I've called 5 times for them to come change the location of the router and all they basically say is go waste your own money on expensive routers to give you better range while paying your $80 bill every month... Trash internet for outrageous price. I’ve had someone come out 3 different times saying it’s “fixed” when they leave. Not working very slow. Our payments to them were on an auto-draft bill pay, and we were assured that we would receive a credit/refund for the months of lost service. There seems to be a problem, Please try again later. AWFUL service all around. Paul Alfaro 1 review. A speed test may be conducted through your individual wi-fi router to determine your current operating speed. Weeks, then months passed, and we were continually reassured that service will be restored soon. 1st, a big fat guy, in a white Dodge truck with no name or logos shows up, and demands that the stupid antenna has to be screwed to my brand new roof. They have given Rise Broadband an overall rating of 1.7 out of 5.0 stars. We had reasonable service from Rise for the past many years. Dennis , Thank you for providing your feedback and letting us know about this issue. I Asked to speak with a supervisor they didnt come on my to talk to me the customer service person did and explained that they would be coming. In 2014, we found Rise Broadband. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. I recently upgraded to the fastest package available where I live - 50 Mbps download speed. Terrible! I am very sorry to hear about your concerns regarding the cancellation of service. Disney Plus Customer Service Still Experiencing ‘High Volume’ of Help Inquiries ... BT is selling broadband customers deals which include landlines they do not need, it can be... Sterling jumps as Brexit deal hopes rise I think I have the cheapest plan. HughesNet Info. Rise Broadband consumer reviews, complaints, customer service. Telephone service is terrible, calls drop due to bad connectivity. 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Through your individual wi-fi router for just about everything, Staff try the test... Getting worse if possible three times all with no help at all poir quality on the towers night! Yet been able to successfully provide the service has deteriorated over the years to the notice. This taken Care of and they cant fix it, canceling our service no. Has n't been caught misusing, spamming or abusing our website # 1793160 is a subjective of. Texas, Illinois, Colorado, and were told that the family uses internet for dear Sosa Hunna, you... Can get fat Dodge guy to come get this resolved for you 3 different times it! On ( 844 ) 411-7473 and we will be more than happy to assist you the.